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Privacy Statement

TERMS & CONDIITONS OF SERVICE AND PRIVACY POLICY

This is a legal agreement (“Agreement”) between you and Polo Singles LLP which may be contacted at 20-22 Wenlock Road, London, N1 7GU.  By accessing the PoloSingles.com website, www.polosingles.com (the “Site”), and using any of the Services (as defined below) accessible through the Site, you become a User and agree to, and are bound by, the terms and conditions of this Agreement for as long as you continue to use the Site or Services. IF YOU DO NOT AGREE TO BE BOUND BY THIS AGREEMENT, DO NOT USE THE SITE OR THE SERVICES/ ACCESS OR USE OF THE MOBILE APP.  Your use of, or participation in, certain Services may be subject to additional terms, and such terms will be either listed in this Agreement or will be presented to you for your acceptance when you sign up to use such Services.

For information on how to use the service or for a simple cancellation of your membership, please follow our on-site instructions.  If you have any questions, please contact dating@polosingles.com

This Agreement is subject to change by Polo Singles LLP in its sole discretion at any time, and any such changes will be posted on the Site. Your continued use of this Site or the Services after the posting of revisions to this Agreement will constitute your acceptance of such revisions.  Please consult the end of this Agreement to determine when the Agreement was last revised.

 

  1. Eligibility

1.1

a)Minimum Age. You must be at least 18 years old to use the Site or to register for the Services, using from overseas you need to be age of majority in your jurisdiction of residence.  By using the Service, you represent and warrant that you are at least 18 years old.

b) Marital Status. By requesting to use, registering to use, or using PoloSingles.com, you represent and warrant that you are not married or in a defacto relationship.  If you are separated, but not yet legally divorced, you may not request to use, register to use, or use PoloSingles.com.

c) Criminal History. By requesting to use, registering to use, and/or using PoloSingles.com, you represent and warrant that you have never been convicted of a criminal offence and/or are not required to register as a sex offender with any government entity.  PoloSingles.com DOES NOT CURRENTLY CONDUCT CRIMINAL BACKGROUND SCREENINGS ON ITS MEMBERS.  However, PoloSingles.com reserves the right to conduct any criminal background check, at any time and using available public records, to confirm your compliance with this subsection.  BY AGREEING TO THESE TERMS AND CONDITIONS, YOU HEREBY AUTHORISE ANY SUCH CHECK.

d) By requesting to use, registering to use, and/or using PoloSingles.com, you represent and warrant that you have never been banned from using the App or similar services from other online dating sites.

1.2.  When registering as a member of PoloSingles.com you must ensure that all information you provide is accurate and up-to-date.  You acknowledge that it is your responsibility to notify PoloSingles.com of any changes to your information by accessing the “My Account” tab on the App.

1.3.  You may only have one profile on the App.

1.4.  If requested, you must provide us with a form of identification to verify your identity.

1.5.  All personal information provided by you to PoloSingles.com at the time of your registration will be treated in accordance with the privacy policy.

1.6.  You must maintain, and are responsible for, the confidentiality of your logon and password.

1.7.  Following your registration, PoloSingles.com will send you an email confirming the terms of your contract with POLO SINGLES LLP as applicable at the date of your registration

 

  1. Use of Site and Service

As a user of the Site or a user registered to use any of the Services (a “Registered User”), you agree to the following:

2.a Exclusive Use. Your account is for your personal use only.  You may not authorise others to use your account, and you may not assign or otherwise transfer your account to any other person or entity.  You acknowledge that POLO SINGLES LLP is not responsible for third party access to your account that results from theft or misappropriation of your user names and passwords.

2.b Information Submitted. You are solely responsible for, and assume all liability regarding,
(i) the information and content you contribute to the Service;
(ii) the information and content you post, transmit, publish, or otherwise make available (hereinafter “post”) through the Services;
and
(iii) your interactions with other Registered Users through the Services in addition to sharing your information with your matches.

2.c Risk Assumption and Precautions. You assume all risk when using the Services, including but not limited to all of the risks associated with any online or offline interactions with others, including dating.  You agree to take all necessary precautions when meeting individuals through the dating site.  In addition, you agree to review and follow the recommendations set forth in Polo Singles Safety Tips, which will be provided to you prior to entering your profile.

2.d You are responsible for determining whether the user of the Services is of then legal age.

2.e No Guarantees – You understand that POLO SINGLES LLP makes no guarantees, either express or implied, regarding with individuals you meet through the Service or as to the conduct of such individuals.

2.f Reporting of Violations. You will promptly report to abuse@polosingles.com any violation of the Agreement by others, including but not limited to, Registered Users.

2.g Content Removal. POLO SINGLES LLP reserves the right, but has no obligation, to monitor the information or material you submit/post on the site. POLO SINGLES LLP will have the right to remove any such information or material that in its sole opinion violates, or may violate, any applicable law or either the letter or spirit of this Agreement or upon the request of any third party.  POLO SINGLES LLP further reserves the right to remove matches previously delivered to you, in its reasonable discretion, in order to assure that you have a quality experience on the Site.

2.h Posting and Communication Restrictions. You will not post on PoloSingles.com, transmit to other users, communicate any content (or links thereto), or otherwise engage in any activity on the Site that:

i. promotes racism, bigotry, hatred or physical harm of any kind against any group or individual;

ii. is intended to or tends to harass, annoy, threaten or intimidate any other users of the Site or Services;

iii.  is defamatory, inaccurate, abusive, obscene, profane, offensive, sexually oriented, obscene or otherwise objectionable; promote sexually explicit or pornographic material (or contain nudity or pornography), violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.

iv. contains others’ copyrighted content (e.g., music, movies, videos, photographs, images, software, etc.) without obtaining permission first;

v. contains video, audio photographs, or images of another person without his or her permission (or in the case of a minor, the minor’s legal guardian);

vi.promotes or enables illegal or unlawful activities, such as instructions on how to make or buy illegal weapons or drugs, violate someone’s privacy, harm or harass another person, obtain others’ identity information, create or disseminate computer viruses, or circumvent copy-protect devices;

vii.  intended to defraud, swindle or deceive other users of the Service;

viii.  contains viruses, time bombs, trojan horses, cancelbots, worms or other harmful, or disruptive codes, components or devices;

ix. promotes or solicits involvement in or support of a political platform, religion, cult, or sect;

x. disseminates another person’s personal information without his or her permission, or collects or solicits another person’s personal information for commercial or unlawful purposes; be likely to deceive any person.

xi. is off-topic, meaningless, or otherwise intended to annoy or interfere with others’ enjoyment of the Site;

xii.  impersonates, or otherwise misrepresents affiliation, connection or association with, any person or entity;

xiii.  solicits gambling or engages in any gambling or similar activity;

xiv.  uses scripts, bots or other automated technology to access the Site or Services;

xv. uses the Site or Services for chain letter, junk mail or spam e-mails;

xvi.  collects or solicits personal information about anyone under 18; or is in any way used for or in connection with spamming, spimming, phishing, trolling, or similar activities.

2.2 Blocking on Suspicion 

POLO SINGLES LLP reserves the right to block or delete any content uploaded by you to the App:

(a) Which is the subject of a complaint by any third party;

(b) If requested to do so by a court or any other relevant authority;

(c) Following termination of these terms and conditions; or

(d) For any other reason in the sole and absolute discretion of POLO SINGLES LLP.

Upon POLO SINGLES LLP receiving a complaint, POLO SINGLES LLP will:

(a) If POLO SINGLES LLP suspects that the content may be in breach of these terms and conditions, give you notice of the complaint and allow you a reasonable period to rectify your content before deleting the content; or

(b) If the content is such that it may cause damage to POLO SINGLES LLP or another member, as may be determined by POLO SINGLES in its sole and absolute discretion, delete the content and give you notice of the deletion.

2.3 If your content is blocked or deleted in accordance with this clause, your obligations to make any payments to POLO SINGLES LLP pursuant to these terms and conditions will not be affected and you will not be entitled to any refund.  If it is later determined by POLO SINGLES LLP that your content should not have been blocked or deleted, your paid membership period will be extended for the period of the blocking or deletion.  If an extension is not possible or is objectively unreasonable, POLO SINGLES LLP will reimburse you for any payments made by you in respect of the blocking period.

In addition to the above, postings on PoloSingles.com below makes up part of this agreement –

2.3.a No False Information. You will not provide inaccurate, misleading or false information to PoloSingles.com. If information provided to PoloSingles.com becomes inaccurate, misleading or false, you will promptly notify Polo Singles LLP of such change.

2.3.b No Advertising or Commercial Solicitation. You will not advertise or solicit any user to buy or sell any products or services through the Site or Services.  You may not transmit any chain letters, junk or spam e-mail to other users. Further, you will not use any information obtained from Polo Singles in order to contact, advertise to, solicit, or sell to any user without their prior explicit consent.  If you breach the terms of this subsection and send or post unsolicited bulk email, “spam” or other unsolicited communications of any kind through the Polo Singles, you acknowledge that you will have caused substantial harm to Polo Singles LLP, but that the amount of such harm would be extremely difficult to ascertain. As a reasonable estimation of such harm, you agree to pay Polo Singles LLP £100.00 for each such unsolicited communication you send through our Service.

2.3.c Unique and Bona Fide Profile. As a Registered User of PoloSingles.com, you will create only one unique profile.  In addition, your use the site to look for a bona fide relationship-seeking purposes in order to maintain the integrity of the site.  Not all registered users are available for matching.  From time to time, Polo Singles may create test profiles in order to monitor the operation of the Services.

2.3.d No Harassment of Polo Singles LLP’s Employees. You will not harass, annoy, intimidate or threaten any Polo Singles LLP employees engaged in providing any portion/help from the site to you.

 

  1. Proprietary Rights

3.a Ownership of Proprietary Information. You hereby acknowledge and agree that Polo Singles is the owner of highly valuable proprietary (“Confidential Information”).  Polo Singles LLP owns and hereby retains all proprietary rights in the Site.

3.b No Use of Confidential Information. You will not post, copy, modify, transmit, disclose, show in public, create any derivative works from, distribute, make commercial use of, or reproduce in any way any (i) Confidential Information or (ii) other copyrighted material, trademarks, or other proprietary information accessible via the Site, without first obtaining the prior written consent of the owner of such proprietary rights.

3.c Other Users’ Information. Other Registered Users may post copyrighted information, which has copyright protection whether or not it is identified as copyrighted.  You agree that you will not copy, modify, publish, transmit, distribute, perform, display, commercially use, or sell any Polo Singles or third-party proprietary information available via the Site.

 

  1. User Information

4.a Privacy Statement. For information about the collection and possible use of information and material provided by you, please click on Polo Singles Privacy Statement located on the Site. By using the Site, you are consenting to the terms of Polo Singles Privacy Statement.

4.b No Contact Information. You agree that you will not post any e-mail addresses, personal website address or profile page you may have on a third-party website, or other contact information in the “About Me” section of the site or in any other communications you may have with other users.  You may, at your discretion, later exchange such information when you chose to.  However Polo Singles LLP will not be liable for this.

4.c Disclosure By Law. You acknowledge and agree that Polo Singles LLP may disclose information you provide if required to do so by law, at the request of a third party, or if we, in our sole discretion, believe that disclosure is reasonable to

(i) comply with the law, requests or orders from law enforcement, or any legal process (whether or not such disclosure is required by applicable law);
(ii) protect or defend Polo Singles, or a third party’s, rights or property; or
(iii) protect someone’s health or safety, such as when harm or violence against any person (including the user) is threatened.

4.d Disclosure to Protect Abuse Victims. Notwithstanding any other provision of this Agreement or the Privacy Statement, Polo Singles LLP reserves the right, to disclose any information that you submit to the Site, if in its sole opinion, Polo Singles LLP suspects or has reason to suspect, that the information involves a party who may be the victim of abuse in any form.  Abuse may include, without limitation, elder abuse, child abuse, spousal abuse, neglect, or domestic violence. Information may be disclosed to authorities that Polo Singles, in its sole discretion, deems appropriate to handle such disclosure. Appropriate authorities may include, without limitation, the police, child protection agencies, or court officials.  You hereby acknowledge and agree that Polo Singles LLP is permitted to make such disclosure.

4.e Use of Anonymous Information for Research. By using the site, you agree to allow Polo Singles LLP to anonymously use the information from you and your experiences through the Services to continue Polo Singles LLP research into successful relationships and to improve the Service.  However, all of your responses will be anonymous, and we will not publish research containing your personal identifying information.

 

  1. Links to Third-Party Web Sites / Dealings with Advertisers and Sponsors

The Site may contain links to web sites of third-parties, including without limitation, advertisers, which are not under the control of Polo Singles LLP, and Polo Singles LLP is not responsible for the content of any linked site or any link contained in a linked site, or any changes or updates to such web sites. Polo Singles LLP provides these links to you only as a convenience, and the inclusion of any link does not imply that Polo Singles LLP endorses or accepts any responsibility for the content on such third-party web site.  Your correspondence or business dealings with, or participation in promotions of, advertisers  found on or through the Site (including payment and delivery of related goods or services, any personal information or opt-in contact information voluntarily given to advertisers and any other terms, conditions, warranties or representations associated with such dealings) are solely between you and such advertiser.  You agree that Polo Singles LLP will not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings, including the sharing of the information you supply to PoloSingles.com with advertisers, or as the result of the presence of such advertisers on the Site.  Please visit our Privacy Statement to learn more about how we use your information.

 

  1. Disclaimer of Warranty

6.a No Warranties. THIS SECTION WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. POLO SINGLES PROVIDES THE SERVICES ON AN “AS IS” AND “AS AVAILABLE” BASIS AND GRANTS NO WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE WITH RESPECT TO THE SERVICES OR THE SITE (INCLUDING ALL INFORMATION CONTAINED THEREIN), INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. POLO SINGLES DOES NOT WARRANT THAT YOUR USE OF THE SERVICES WILL BE SECURE, UNINTERRUPTED, ALWAYS AVAILABLE, ERROR-FREE OR WILL MEET YOUR REQUIREMENTS, OR THAT ANY DEFECTS ON THE SITE WILL BE CORRECTED. POLO SINGLES DISCLAIMS LIABILITY FOR, AND NO WARRANTY IS MADE WITH RESPECT TO, THE CONNECTIVITY AND AVAILABILITY OF THE SITE.

6.b Third-Party Content. Opinions, advice, statements, offers, or other information or content made available through the Site, but not directly by POLO SINGLES LLP, are those of their respective authors, and should not necessarily be relied upon. Such authors are solely responsible for such content. POLO SINGLES LLP DOES NOT: (i) GUARANTEE THE ACCURACY, COMPLETENESS OR USEFULNESS OF ANY INFORMATION PROVIDED ON THE SITE, OR (ii) ADOPT, ENDORSE OR ACCEPT RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY OPINION, ADVICE, OR STATEMENT MADE BY ANY PARTY OTHER THAN POLO SINGLES. UNDER NO CIRCUMSTANCES WILL POLO SINGLES BE RESPONSIBLE FOR ANY LOSS OR DAMAGE RESULTING FROM ANYONE’S RELIANCE ON INFORMATION OR OTHER CONTENT POSTED ON THE SERVICES, OR TRANSMITTED TO OR BY ANY USERS.

6.c Beta Features. From time to time, Polo Singles may offer new “beta” features or tools with which its users may experiment on the Site.  Such features or tools are offered solely for experimental purposes and without any warranty of any kind, and may be modified or discontinued at Polo Singles sole discretion.  The provisions of this Disclaimer of Warranty section apply with full force to such features or tools.

7. Limitation of Liability

7.a Incidental Damages and Aggregate Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL POLO SINGLES LLP BE LIABLE FOR ANY INCIDENTAL, SPECIAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE SERVICES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OR CORRUPTION OF DATA OR PROGRAMS, SERVICE INTERRUPTIONS AND PROCUREMENT OF SUBSTITUTE SERVICES, EVEN IF POLO SINGLES KNOWS OR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.  TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES WILL POLO SINGLES LLP AGGREGATE LIABILITY, IN ANY FORM OF ACTION WHATSOEVER IN CONNECTION WITH THIS AGREEMENT OR THE USE OF THE SERVICES OR THE SITE, EXCEED THE PRICE PAID BY YOU FOR YOUR ACCOUNT, OR, IF YOU HAVE NOT PAID POLO SINGLES LLP FOR THE USE OF ANY SERVICES, THE AMOUNT OF THE MONTHLY AMOUNT OF THE FULL MEMBERSHIP OR ITS EQUIVALENT.

7.b No Liability for non-POLO SINGLES LLP Actions. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL POLO SINGLES LLP BE LIABLE FOR ANY DAMAGES WHATSOEVER, WHETHER DIRECT, INDIRECT, GENERAL, SPECIAL, COMPENSATORY, CONSEQUENTIAL, AND/OR INCIDENTAL, ARISING OUT OF OR RELATING TO THE CONDUCT OF YOU OR ANYONE ELSE IN CONNECTION WITH THE USE OF THE SERVICES, INCLUDING WITHOUT LIMITATION, BODILY INJURY, EMOTIONAL DISTRESS, AND/OR ANY OTHER DAMAGES RESULTING FROM COMMUNICATIONS OR MEETINGS WITH OTHER REGISTERED USERS OF THE SERVICES. THIS INCLUDES ANY CLAIMS, LOSSES OR DAMAGES ARISING FROM THE CONDUCT OF USERS WHO HAVE REGISTERED UNDER FALSE PRETENSES OR WHO ATTEMPT TO DEFRAUD OR HARM YOU.

7.c Information Verification. Polo Singles LLP and its contractors may use various ways of verifying information that users have provided.  However, none of those ways are perfect, and you agree that Polo Singles LLP and its contractors will have no liability to you arising from any incorrectly verified information.

 

  1. Indemnification

You agree to indemnify, defend and hold harmless Polo Singles, LLP its subsidiary and parent companies, and each of their officers, directors, employees, agents and related third parties, for any losses, costs, liabilities and expenses (including reasonable lawyers’  fees) relating to or arising out of any third party claim that (a) your use of or inability to use the Site or Services, (b) any user postings made by you, (c) your violation of any terms of this Agreement or your violation of any rights of a third party, or (d) your violation of any applicable laws, rules or regulations.  Polo Singles LLP reserves the right, at its own cost, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Polo Singles LLP in asserting any available defences.

 

  1. Complaints

To resolve a complaint regarding the Site, you should email us at abuse@polosingles.com

 

  1. Communication and Privacy

We may use your email address to send you messages notifying you of important changes to the Site or special offers.

 

  1. Term and Termination

This Agreement will become effective upon your acceptance of the Agreement by your use of the Site and will remain in effect in perpetuity unless terminated hereunder.  Either you or Polo Singles LLP may terminate your account at any time, for any reason or no reason, without explanation, effective upon sending written notice to the other party.  Polo Singles LLP reserves the right to immediately suspend or terminate your access to the Site, without notice, for any reason or no reason.  We also reserve the right to remove your account information or data from our Site and any other records at any time at our sole discretion.  In the event your access to any of the Site is suspended due to the breach of this Agreement, you agree that all fees then paid to Polo Singles by you will be non-refundable and all outstanding or pending payments will immediately be due.  You may terminate your account by following the steps in the Cancellation area of the Site, Polo Singles LLP will send you a confirmation email confirming your cancelling.

  1. Cancellations

12.a Cancellation At Any Time With No Refund. Except as otherwise stated in this section, you may cancel your registration or subscription to Polo Singles at any time during the term of such registration or subscription or any renewal period by accessing the “Account Settings” page under the “My Settings” option on your membership home page, clicking on “Cancel My Subscription” or “Close Account” link, and providing the information requested. In such case, your subscription will terminate at the end of the subscription term for which you have paid, and you will not receive any refund for any unused days of such subscription term.  If you purchase a subscription on an installation payment basis (such as three-part pay), your ability to cancel your membership as described above will be available to you only once your final instalment payment has been paid.

12.b Cancellation As a Result of Death, your estate/representative will need to contact us on office@polosingles.com so your account will be cancelled and any outstanding monies refunded accordingly

 

  1. **RENEWALS**

In order to provide continuous service, POLO SINGLES LLP automatically renews all paid subscriptions for the Site on the date such subscriptions expire.  We always communicate renewal periods to you in the subscription plan page, before you finalise the purchase of your subscription, upon confirmation of purchase, and in the body of any special promotions sent to our users.  By entering into this Agreement, you acknowledge that your account will be subject to the above-described automatic renewals. In all cases, if you do not wish your account to renew automatically, please follow the directions set out under “Cancellation At Any Time With No Refund” above.

Revised Friday 04 October 2019

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